Headed up by Lesley-Caren Johnson, Wordsparks has more than 27 years franchise consulting and writing experience. Having worked with entrepreneurs, corporate organisations, franchisors and franchisees locally and internationally across a broad spectrum of industries and sectors, we are well equipped to draft an operations and procedures manual that is detailed, comprehensive and fully reflective of the business or brand. Our long list of top-class clients attests to this.

Our writing services include the drafting of:

• Operations and procedures manuals
• Disclosure documents
• Online occupational health and safety policies and procedures
• Employee handbooks

We also provide proofreading and editing services for clients whose documentation is already in place.

We are more than just scribes documenting the “what is”. When working on projects, we spend time in the business in order to understand the operational requirements as well as identify gaps in the business systems and procedures. Our wealth of operational and business experience, the time and effort that we put into understanding the client’s business as well as research that we conduct into business best practices, ensures that we create flexible systems and procedures that are adaptable in an ever-changing marketplace.

We develop documentation based on the precise operating environment of the client, aimed specifically at the target audiences within the business and covering online / digital manuals, printed manuals, employee-specific hand-outs or publications, pocket guides, online checklists etc…

Our years in the franchising sector specifically, have highlighted the challenges and issues facing businesses, especially when it comes to consistently communicating important business information and ensuring compliance is maintained. This led us to partner with several industry leaders and develop our HerdingCats business management platform and we’ve become the go-to solution for many businesses wanting to improve their operations, monitor performance and protect their brand.

At Wordsparks, not only have we had the opportunity to work with many incredible entrepreneurs, companies and franchisors over the years but we are also very proud of our association and close working relationship with the following companies: