Specialists in creating clear operational policies, procedures and best practices to ensure consistency and efficiency in your organisation.
Need a manual or an online
business management solution?
Drafting and implementing policies, procedures and processes, and managing compliance in your franchise or branch network doesn’t have to be difficult. We can assist. Our “plug & play” and customised solutions are affordable and suitable for businesses of all sizes.
Our Services
Wordsparks offers a core range of services targeted at businesses with a network of franchised or branch outlets, including the drafting of operations and procedures manuals or standard operating procedures, disclosure documents (specific to franchising), and occupational health and safety (OHS) solutions and compliance documentation. Our operations manuals are typically presented online on our tried and tested platforms. This makes it easy to give access to the people in the network who need it and to update and publish changes as and when they occur.
Operations Manuals
Communicating comprehensive and clear instructions to employees, operators, franchisees, and other stakeholders is vital to the consistency and success of any operation with a network of outlets – be these franchised operations or company owned branches. The simplest way to disseminate this information is to document it in the form of an up to date and consistently-applied operations and procedures manual.
Disclosure Documents
The franchise disclosure document is not only a legal requirement but is also a very important element of the franchise package as this document provides full disclosure to prospective franchisees that are contemplating applying to and joining your franchise network. The disclosure document became a legal requirement with the promulgation of the Consumer Protection Act, No. 68 or 2008 (CPA) and it is law that all franchise companies issue a disclosure document containing at least the minimum information as required by the Act.
HerdingCats Online Business Management Platform
When a franchise/branch network is small, things start out simple and easy to manage. But, as the network expands, management quickly becomes more complicated. High-growth franchisors and business owners find it increasingly challenging to support the network. They struggle to communicate effectively and ensure standards are implemented consistently.
Risk Management and Health & Safety Resources
The Risk Management and Health and Safety Resource which we recommend is Worktrainer; a best practice online modular manager process which enables you to deploy customised management solutions to drive business disciplines which reduce operational risk and mitigate claims of negligence.
