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As the leading provider of concise and relevant franchise package documentation and digital operations and procedures manuals, Wordsparks specialises in all areas of franchise management systems and the development and compilation of:

  • Operations and procedures manuals
  • Training and informational videos
  • Disclosure documents
  • Online occupational health and safety policies and procedures
  • Training and business coaching manuals
  • Employee handbooks
  • Guides for statutory registration requirements
  • Business plans
  • Proofreading and editing of documents and forms already in place or to be implemented by the company

Headed up by Lesley-Caren Johnson, Wordsparks has more than 20 years franchise consulting and writing experience. Having worked with franchisors and franchisees across a broad spectrum of industries and sectors, we are well equipped to draft an operations and procedures manual that is detailed, comprehensive and fully reflective of the business or brand. Our long list of top-class clients attests to this.

Files laptop imageWe are more than just scribes documenting the “what is”. When working on projects, we spend time in the business in order to understand the operational requirements as well as identify gaps in the business systems and procedures. Our wealth of operational and business experience, the time and effort that we put into understanding the client’s business as well as research that we conduct into business best practices, ensures that we create flexible systems and procedures that are adaptable in an ever-changing marketplace.

We develop documentation based on the precise operating environment of the client, aimed specifically at the target audiences within the business and covering online / digital manuals, printed manuals, employee-specific hand-outs or publications, pocket guides, online checklists etc…

At Wordsparks, not only have we had the opportunity to work with many incredible entrepreneurs and franchisors over the years but we are also very proud of our association and close working relationship with the following companies:

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